EasyUpdate support
How can we help?
EasyUpdate support helps invited organization members with account access, mobile recording, translation, review, and customer delivery workflows.
Contact Support
Email support@easyupdate.pro for help with the EasyUpdate web workspace or mobile app.
Please do not send sensitive customer recordings, claim numbers, phone numbers, or private customer details by email unless support specifically requests them.
Account Access
For sign-in trouble, ask your organization administrator to confirm your EasyUpdate invitation, role, and location access first. If the issue continues, email support with the account email address you use to sign in.
Recording and Uploads
If a recording will not capture, upload, or process, include your device model, whether you are using iOS or Android, the approximate time of the attempt, and the work item you were updating.
Translation, Review, and Delivery
For transcript, summary, translation, approval, or delivery issues, include the customer or work item reference and describe what looked incorrect or unexpected.
Privacy and Terms
Review the Privacy Policy and Terms of Service for more information about how EasyUpdate handles account, recording, and delivery data.