EasyUpdate

Last updated October 8, 2026

Privacy Policy

EasyUpdate helps organizations record, review, translate, and deliver customer updates. This policy explains what information the service handles and how it is used.

Information We Collect

  • Account and workspace information, including names, email addresses, organization details, roles, and locations.
  • Work item and customer contact details needed to prepare and deliver updates, such as repair order details, customer names, delivery channels, language preferences, and consent records.
  • Recordings and related content, including video or audio updates, transcripts, summaries, translations, delivery status, review decisions, and audit history.
  • Technical information needed to operate the service, such as authentication state, upload metadata, delivery-link activity, verification attempts, and basic device or browser diagnostics.

How We Use Information

  • To authenticate users, manage organization access, and enforce workspace permissions.
  • To record, upload, process, transcribe, summarize, translate, review, approve, and deliver customer updates.
  • To send requested notifications by email or SMS and verify recipient access with short-lived delivery codes.
  • To maintain security, prevent abuse, troubleshoot issues, and improve reliability of the service.

Storage and Processing

  • EasyUpdate stores application records in Convex and stores private media objects in Cloudflare R2. Media is not served from a public bucket.
  • Recordings may be processed by backend services to create playback files, transcripts, summaries, and translations.
  • Authentication is provided by Clerk. Email and SMS delivery use third-party providers (currently Sinch for SMS and Resend for email).

Sharing

  • EasyUpdate shares update content with authorized organization members and intended recipients only as needed to provide the service.
  • Recipient links require verification before content is shown, and access can expire or be revoked.
  • We do not sell personal information.

SMS Messaging

  • If you opt in to text messages, EasyUpdate sends service update texts about your job on behalf of the business you opted in with, plus confirmation and verification texts. Message frequency varies with the work being done.
  • Msg & data rates may apply. Reply HELP for help or STOP to opt out at any time, and START to opt back in.
  • Mobile numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. They are shared only with the business you opted in with and the providers that deliver the messages.

Retention

  • Organizations may have retention settings for media and derived content. Revoked or expired media can be removed according to those settings and scheduled cleanup jobs.
  • Some records, such as consent, delivery, approval, and audit history, may be retained to support security, compliance, and operational history.

Your Choices

  • Organization administrators can manage members, roles, locations, customer contact details, and delivery preferences inside EasyUpdate.
  • Recipients can unsubscribe or decline contact where those options are provided in the delivery flow.
  • For privacy requests, contact us at the address below.

Contact

Questions or privacy requests can be sent to support@easyupdate.pro.